SHARE INSURANCE CALL CENTER

posted: Sunday, March 01, 2009

The National Credit Union Administration has implemented a call center to help members and credit unions better understand the insurance protection NCUA provides for member accounts.

"With the well-publicized turmoil in the financial markets, consumers need assurance that the federally insured funds in their credit unions are safe up to the insured limits," said NCUA Chairman Michael E. Fryzel. "NCUA is opening a call center and posting an electronic tool kit to enhance overall consumer understanding of how credit union deposits are insured."

The NCUA Insurance Call Center, operating from 8 a.m. to 6:30 p.m. (EDT) Monday through Friday, has insurance experts available to answer questions about the coverage provided by NCUA share insurance. The toll-free Insurance Call Center number is 1-800-755-1030, extension 1.

The NCUA electronic tool kit, online at http://www.ncua.gov/Resources/ShareInsuranceToolKit.aspx, contains a variety of useful information on share insurance coverage to use and disseminate.

"I encourage credit unions and their members to utilize the Call Center and the electronic tool kit to the fullest extent possible," Chairman Fryzel said.

The National Credit Union Administration is the independent federal agency that regulates, charters and supervises federal credit unions. NCUA, with the backing of the full faith and credit of the U.S. government, operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of nearly 89 million accounts in all federal credit unions and the overwhelming majority of state-chartered credit unions.

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