In January, we brought you our new online and mobile banking system. In May, we will upgrade our core banking system with advanced technology to serve you even better. However, there will be a period of system downtime when the upgrade takes place.

The conversion will begin on Friday, May 15 and will continue into Monday, May 18. Debit card access may be limited starting early Friday. Most of our other banking services will be unavailable begining at 7pm on Friday, May 15 continuing into Monday, May 18.

All SAFE branches will remain closed during the conversion. Our online and mobile banking services also will be offline as well as our Personal Teller Machines and telephone banking services. For most members, debit cards will still function and cash will be available through our ATMs. Of course, we encourage you to have cash in advance of the conversion weekend to keep any inconvenience to a minimum.

Please read the information below to learn more about when and what will be affected so that you will be prepared. 

Core Conversion FAQs

Below are some of the most frequently asked questions about the upcoming core conversion. Click on a topic to jump straight to that section.

What is a core system?
When will the conversion happen?
What services will be affected?
How will I access my account during the conversion?
Will my account be different once conversion is complete?
Will my Online and Mobile Banking accounts be affected?
Changes to account statements
 
What is a core banking system?
Our core system is the software that manages our major banking functions like:
 
  • Opening and maintaining accounts
  • Processing loans
  • Conducting cash deposits and withdrawals
  • Managing account holder information
  • Processing transactions
  • And more
Why is SAFE converting its core banking system?
We are updating our core system to offer you better and more streamlined service to enhance your overall experience with us. It also will allow us to increase efficiency and accommodate growth. 
 
When will the conversion take place?
The conversion will start on Friday, May 15 at 7pm and will continue into Monday, May 18. During that time, most of our banking services will be unavailable.
 
What services will be affected?
All SAFE branches will remain closed during the conversion. Our online and mobile banking services also will be offline as well as our Personal Teller Machines and telephone banking services. For most members, debit cards will still function and cash will be available through our ATMs. Of course, we encourage you to have cash in advance of the conversion weekend to keep any inconvenience to a minimum.
 
Will business hours change during the core conversion process?
Yes. All SAFE branches will remain closed during the conversion. Our goal is to have all services and branches available again by the end of Monday, May 18.
How will I access my account during the conversion?
Account access will be extremely limited during the conversion and most of our banking services will be unavailable. This will include branches, online and mobile banking services, Personal Teller Machines and telephone banking services. For most accounts, debit cards will still function and cash will be available through our ATMs.
 
Can I still use online/mobile banking during the conversion?
No. SAFE's online/mobile banking services will be offline throughout the conversion. Services will be unavailable starting at 7pm on Friday, May 15 and will resume when the conversion is complete on Monday, May 18.
 
Can I make an electronic payment or receive a direct deposit?
No. The system will not be accessible during the conversion.
 
Will I be able to use Shared Branching during the conversion?
No. Shared branching will be unavailable during the conversion.
 
Will ATMs work during the core conversion?
For most members, cash will be available through our ATMs, but we encourage you to have cash in advance of the conversion weekend to keep any inconvenience to a minimum.
 
Will I be able to use my debit card during the core conversion?
For most members, debit cards will still function and cash will be available through the ATM.  However, we encourage you to have cash in advance of the conversion weekend to keep any inconvenience to a minimum.
 
How will my account be affected after the conversion is complete?
You likely will not see any immediate changes to your accounts here at SAFE. For most members, account numbers, online/mobile usernames and passwords, ATM PINs, and other key features will stay just as they are.
 
Will my account numbers change?
No. Account numbers will remain the same for most members.
 
Will account suffixes change?
Suffixes will not change but will be appended with leading 0’s to make 4 digits (Certificate Numbers won’t change, but they will now have a Share ID)
 
Will I have to be issued a new debit card or new checks?
No.
 
Will my ATM PIN change?
No.
 
Will I have to re-register for online/mobile banking after the conversion?
Most members will be not be affected and can access online/mobile banking immediately after conversion. If you encounter a problem logging into your online/mobile banking after the conversion is complete, please contact our Member Service Center at 800-763-8600, ext. 2375.
 
Will I be able to continue to have shared access with my accounts?
If you have shared access within online banking, you will need to add your sub-users again when you log into Online Banking after the conversion is complete. 
 
Will my Popmoney or External Funds Transfers be affected?
Yes. If you use Popmoney or have pre-authorized funds transfers established for another recipient, you will have to re-enroll. You will need to re-add your respective contacts for Popmoney and accounts for External Funds Transfer.
 
Will my username or password for online/mobile banking change?
No.
 
Will my recurring transfers or Bill-Pay information be lost?
No. All information associated with Bill Pay and your Recurring Transfers will be transferred to the new platform. 
 
Will I have to re-register for Telephone Banking?
Yes. For Telephone Banking, your PIN will be re-set to the last four digits of your Social Security Number. The first time you log in with the last four digits of your SSN, you'll be prompted to enter your new, permanent PIN, which can be the same as your old PIN.
 
Do I need to do anything to prepare for the core conversion?
Your records, transaction history, and e-statements will transfer to the new system, however if you have recurring external transfers, or Popmoney, you will need to re-enroll for those services. We encourage you to record your payment information prior to May 15 so you can easily re-establish the service when the conversion is complete.
 
Will my statements look different or change after the conversion?
Statements will be easier to read and the overall appearance will be improved. Plus, the new statements will include new information with more details.