SAFENet Username Change
Beginning September 21, members will no longer be allowed to use their member/account number as their User ID for logging into SAFENET. This means you may be prompted to change your username to another unique identifier. You will be prompted to change your User ID between September 21 and October 31 as we work to migrate groups of members at different times over the coming weeks.
Once prompted, you will have 7 calendar days to change your User ID in order to continue logging into SAFENET. You can also login from a desktop computer and change your User ID at any time. This is being mandated for all users in order to help prevent unauthorized people from obtaining your account information such as if you’re seen logging into your account in a public place.
New login requirements are that your User ID be at least 8 characters. Your new User ID can include digits, but numbers and special characters are not required. If you use the Multiple Accounts Tab in SAFENET, which allows home banking users to set up access to more than one account such as to a spouse or child, you will need to make sure the User IDs match on both accounts. If you use Mobiliti®, our smartphone app for mobile banking, you must update your username there as well to match changes made in SAFENET.
We appreciate your patience and understanding as we move toward making this change for the security of all SAFE members. If you have questions, you can contact us at 800-763-8600 x.2375.
Frequently Asked Questions
Q: Why am I being asked to change my User ID?
A: Our new security measures don’t allow members to use their account number as their User ID. This helps protect you and your accounts.
Q: Was there a data breach that is now requiring us to change our information?
A: No. We are being proactive in requiring this change to match industry standards.
Q: Why make the change now?
A: This change has been in place for new members for a while, so now we are updating our security standards to have the same requirements for all members.
Q: I got the e-mail, but why haven’t I been prompted to change it yet?
A: Members will be prompted at different times over the next several weeks. But you can login normally and change your User ID at any time under the “Your Preferences” tab. Doing that will make the change and then it won’t require you to change it later.
Q: What are the requirements for the new User ID?
A: The new User ID must be at least 8 characters long. There is no requirement for special characters, numbers, or capital letters.
Q: Will I have to setup my Bill Pay again?
A: No. Your accounts and its features will remain the same. The only change occurring is your User ID to access SAFENET. Additional steps are required for cross-member accounts and for Mobiliti® users.
Q: What about cross-member accounts?
A: Transferring funds to other members requires User ID and password authentication in order to initiate a transfer. Therefore, you’ll need to update user information within your SAFENET and others who initiate transfers will need to update your information.
Q: Do I need to update my information in mobile banking (Mobiliti®) as well?
A: Yes. In order to access Mobiliti®, you'll want update your User ID within the app.