SAFE's Coronavirus (COVID-19) Response
Here's what SAFE is doing to help protect you.
Due to an increase in Coronavirus cases throughout South Carolina, SAFE has temporarily closed all branch lobbies. Instead, transactions at all SAFE branches are limited to drive-throughs and ATMs. Safe deposit box access can be made by appointment by calling the SAFE switchboard at 803-469-8600. Replacement debit cards are being issued by appointment by calling our Member Service Center at 800-763-8600, ext. 2375.
Drive-throughs will operate with extended hours to better serve our members. The new hours are 8am-6pm on weekdays. Branches with weekend hours have drive-through access from 9am-1pm.
Our ATMs remain fully accessible. This includes SAFE's six PTMs, which provide advanced face-to-face video teller access from 8am-6pm on weekdays and 9am-1pm on Saturdays.
Members also are encouraged to use SAFE's robust online and mobile banking platform. Within online and mobile banking, members can:
- Access accounts and manage money 24 hours a day.
- Make payments on SAFE Federal Credit Union loans.
- Easily transfer funds between accounts.
- Deposit checks remotely.
- Pay bills using Bill Pay.
- Open additional deposit accounts and apply for loan accounts.
- Stop payment on a check.
- Request to skip a loan payment.
You can reach us by phone Monday through Friday from 7:00 am to 7:00 pm and on Saturday from 9:00 am to 1:00 pm at 800-763-8600, ext. 2375. Our secure chat feature is available within Online Banking during normal business hours.
Skip Pay Program – From now until April 30, SAFE will waive the $25 processing fee for eligilble members who elect to skip a payment on their qualifying loan(s). Simply complete the Skip Pay Request Form and return it by mail, or contact our Member Service Center at 800-763-8600, ext. 2375. This offer does not apply to Real Estate Loans, Credit Cards, or Lines of Credit. Terms, conditions, and limitations apply.
Loan Payment Deferrals – SAFE recognizes that some members may be facing financial hardship during this time. We have options available to help if you need to defer your loan payment(s). You can fill out the Loan Defferal Request Form and return it by mail, or give our Member Service Center a call at 800-763-8600, ext. 2375 to request a loan deferral.
Share Certificates- In times like this, we understand you may need more flexibility when it comes to your money. Through April 30, SAFE members can make share certificate withdrawals without any pentalty fees. If you need to make a withdrawal from your SAFE share certificate, contact our Member Service Center at 1-800-763-8600, ext. 2375.
Auto Loan Refinance- If you don’t currently have your vehicle financed at SAFE, our spring auto loan special rates and flexible terms may help lower your monthly payment. Plus, you may be able to enjoy a long delay before your first payment is due. Click the button below, or contact our Member Service Center at 800-763-8600, ext. 2375 to get started. Terms and conditions apply.
Our Commitment to You
The SAFE Federal Credit Union Family remains committed to providing our members with superior service with a focus on safety. The well-being of our members, volunteers, employees and the communities we serve is our top priority. Be assured we have extensive cleaning measures in place to further reduce the Coronavirus threat. We have added hand sanitizing stations at all SAFE locations. Our staff has been equipped with extra cleaning and disinfecting supplies and have been briefed on proper handwashing procedures.
SAFE Federal Credit Union will continue to closely monitor the Coronavirus (COVID-19) outbreak and will provide updates to this page. If you would like additional information about the Coronavirus, please visit https://www.cdc.gov/.