Consumer Complaints

It is SAFE Federal Credit Union’s policy to investigate and resolve member and consumer concerns in a timely manner. If you have a complaint about the services provided by us, please call 803.469.8600 ext. 2375 or 1.800.763.8600 ext. 2375, email us at membercomplaint@safefed.org, or send mail to:
 
SAFE Federal Credit Union
Attn: Risk Management and Legal Department
PO Box 2008
Sumter, SC 29151
 
You may also send a letter to the Supervisory Committee at the following address:
 
SAFE Federal Credit Union
Attn: Supervisory Committee
PO Box 754
Sumter, SC 29151
 
The credit union is chartered as a federal credit union and is regulated by the National Credit Union Administration (NCUA). If any complaint you have submitted to the credit union is not resolved to your satisfaction, you may also file a complaint with the NCUA. For more information about submitting a complaint with the NCUA, Office of Consumer Protection Branch, visit www.mycreditunion.gov.