Like long waits? Neither do we.
Do you ever have times when you just want to ask your financial questions out loud? No keyboards. No Screens. No mouse clicks. Just a phone and a knowledgeable voice on the other end.
SAFE Members can! In addition to the live Member Service Specialists you're accustomed to, SAFE has a special member of our team: SKYE, our AI-powered personal assistant.
HERE'S HOW SKYE WORKS:
If you have simple questions about your account—like, "What's my balance?"—SKYE can answer them.
And if, by some chance, SKYE doesn't know the answer, she'll quickly connect you to a skilled Member Service Center specialist, who will be happy to assist!
SKYE is at your service! Use these key phrases.
.png) | Routing NumberSay: "routing number" SKYE can quickly tell you SAFE's routing number and even send it to you via text message.* |
| Branch HoursSay: "branch hours" SKYE can quickly tell you SAFE's branch hours or send them in a text if you prefer. She'll even tell you where to find a branch or ATM. |
| Loan & Deposit RatesSay: "rates" Tell SKYE which product you'd like rates on and she'll send you a text with all the details. |
| Specific Phone ExtensionsSay: "dial an extension" Need to speak with someone specific? Tell SKYE and she'll prompt you to dial their extension followed by the '#' sign. |
| Online Account StatementSay: "online statements" SKYE is an expert when it comes to online services. She'll tell you how to access your statements online. She'll even send you a quick text with easy-to-follow instructions. |
| Card Travel NotationsSay: "travel notes" Planning to use your SAFE credit or debit cards while traveling? SKYE can tell you how to add travel notes to your account. |
| Setting up Direct DepositSay: "direct deposit" SKYE has all the info you need to set up your direct deposit. She'll tell you how to locate your routing and account numbers. |
| Payment due dateSay: "When is my loan due?" SKYE can retrieve specific information about your SAFE loans. Not sure when your payment is due? SKYE has you covered! |
See SKYE in action!
| Account BalancesSay: "balance" Your balance information is just a quick call away. SKYE can retrieve balance updates for all your SAFE accounts. |
| Transaction HistorySay: "transactions" SKYE can quickly retrieve the last 14 days of account transactions and review them with you. |
| Dispute a TransactionSay: "dispute a transaction" SKYE can get you started with a credit or debit card dispute claim 24/7. |
| Transfer MoneySay: "transfer money/funds" Need to move money within your account? SKYE can make simple transfers to and from accounts under the same member number. |
| Apply for a LoanSay: "loan application" Applying for a SAFE loan online is fast and easy! Let SKYE know, and she'll send you a link to our online application portal. |
Let's Talk!
With SKYE, our call centers are open 24/7/365 to offer immediate answers to many of your most pressing questions.
Should you have something more involved, live service reps are available Monday through Friday from 7:00 AM to 7:00 PM and Saturdays from 9:00 AM to 1:00 PM.
TOLL-FREE PHONE
1-800-763-8600
MAILING ADDRESS
SAFE Federal Credit Union, PO Box 2008, Sumter, SC 29151
Take these helpful hints with you!
Now that you and SKYE are friends, you might want to take these helpful hints with you for future conversations! You can download our Guide to SKYE by clicking the button below. Save it on your device for later use, or print a copy for yourself.