Like long waits? Neither do we.
Do you ever have times when you just want to ask your financial questions out loud? No keyboards. No Screens. No mouse clicks. Just a phone and a knowledgeable voice on the other end.
Starting February 8, SAFE Members can with our updated Member Service Center. In addition to the live Member Service Specialists you're accustomed to, SAFE is proud to include a new member to the team: SKYE, our AI-powered personal assistant.
HERE'S HOW SKYE WORKS:
If you have simple questions about your account—like, "What's my bank balance?"—SKYE can answer them.
And if, by some chance, SKYE doesn't know the answer, she'll quickly connect you to a skilled Member Service Center specialist, who will be happy to assist!
What can I say to SKYE?
|GENERAL QUESTIONS||TRANSACTIONAL QUERIES|
|What is my balance?||I need my transaction history.|
|What is SAFE's routing number? What are the branch hours?||What is the status of my deposit? I need to make a loan payment. When is my loan due?|
|Where are your branches located? What are your rates?||I want to transfer money.|
|Where can I find my statements? How can I register for online banking?||I need to reset my online banking.|
With the addition of SKYE on February 8, our call centers will be open 24/7/365 to offer immediate answers to many of your most pressing questions.
Should you have something more involved, live service reps are available Monday through Friday from 7:00AM to 7:00PM and Saturdays from 9:00AM to 1:00PM, except on designated holidays.