Contact & Support

Find helpful resources and contact information, or send us a message.

Helpful Information

Most FAQs can be answered using the pages below. And remember, you can always visit or call with a SAFE representative at your local branch. 

Lost/Stolen Debit Cards

During Business Hours: 800-763-8600
After Business Hours: 866-820-0097

Lost/Stolen Credit Cards

Domestic: 800-449-7728
International: 410-581-9994

Change PIN

Change PIN: 866-840-3794

Contact

Toll-Free Phone

1-800-763-8600

Local Phone

803-469-8600

Mailing Address

SAFE Federal Credit Union
PO Box 2008
Sumter, SC 29151

Billing Address

160 West Wesmark Boulevard
Sumter, SC 29150

Our call centers are available Monday through Friday from 7:00AM to 7:00PM and Saturdays from 9:00AM to 1:00PM, except on designated holidays.

Member Complaints

It is SAFE Federal Credit Union's Policy to investigate and resolve member and consumer concerns in a timely manner. If you have a concern about the service provided by us, please contact us at:

SAFE Federal Credit Union
Attn: Risk Management & Legal Dept.
PO Box 2008
Sumter, SC 29151

membercomplaint@safefed.org

Legal Requests

Under Rule 45(c) and (d), S.C.R.Civ.P., valid requests will be processed within 14-21 business days from the date received. An NPI Request Fee may apply.

SAFE Federal Credit Union
Attn: Legal & Compliance
160 W. Wesmark Blvd.
Sumter, SC 29150

legal@safefed.org

Reach a Local Representative

Discuss your options. Make informed financial decisions.

We're here to help. Tell us about your financial needs or what you're looking for, and one of our representatives will get back to you as soon as possible.

How can we help you?