Contact & Support

Find helpful resources and contact information, or send us a message.

Helpful Information

Most FAQs can be answered using the pages below. And remember, you can always visit or call with a SAFE representative at your local branch. 

Lost/Stolen Debit Cards

During Business Hours: 800-763-8600
After Business Hours: 888-918-7313

Lost/Stolen Credit Cards

Domestic: 866-820-0097
International: 727-571-2200

Change Card PIN

Change Card PIN: 888-886-0083

Credit Card Phone Payment

Payment: 855-556-1963

Contact

Toll-Free Phone

1-800-763-8600

Local Phone

803-469-8600

To Apply for a Loan

803-469-8600 ext. 2308

Mailing Address

SAFE Federal Credit Union
PO Box 2008
Sumter, SC 29151

Billing/Overnight Address

160 West Wesmark Boulevard
Sumter, SC 29150

Our call centers are available Monday through Friday from 7:00AM to 7:00PM and Saturdays from 9:00AM to 1:00PM, except on designated holidays.

Member Complaints

It is SAFE Federal Credit Union's Policy to investigate and resolve member and consumer concerns in a timely manner. If you have a concern about the service provided by us, please contact us at:

SAFE Federal Credit Union
Attn: Risk Management & Legal Dept.
PO Box 2008
Sumter, SC 29151

msc@safefed.org

Legal Requests

Under Rule 45(c) and (d), S.C.R.Civ.P., valid requests will be processed within 14-21 business days from the date received. An NPI Request Fee may apply.

SAFE Federal Credit Union
Attn: Legal & Compliance
160 W. Wesmark Blvd.
Sumter, SC 29150

legal@safefed.org

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We're here to help. Tell us about your financial needs or what you're looking for, and one of our representatives will get back to you as soon as possible.

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