Stop fraud in its tracks with SAFE's new, automated fraud alerts.
Fraud can happen to any one, anywhere, at any time, but that's no reason to worry! With SAFE's new, automated fraud alert messaging, you can rest easy knowing we're always looking out for you.
As a built-in feature on your SAFE debit and credit card, our intelligent fraud system is designed to detect suspicious activity and notify you immediately by phone—just as we always have. As part of our new and improved fraud alert system, SAFE now sends notifications via text message and email. Simply verify your transaction(s) by replying with a Y for yes, or N for no. It's that easy!
Automated fraud alerts allow you to get back to enjoying the fun things in life instead of worrying about fraud. It's just another way SAFE's forward vision is looking out for you.
Fraud Alert FAQs
All members who provide or have provided a current cell phone number to SAFE Federal Credit Union and have SMS texting enabled are automatically enrolled in Fraud Alerts.
There are two ways to opt out:
- If you receive a text message notice alerting you of possible fraudulent activity, then you can text back STOP. You will no longer receive any further text messages regarding possible fraud activity.
- You can opt out of the service by calling 803-469-8600
This service is provided to you at no charge from SAFE Federal Credit Union. However, message and data rates may apply to alerts sent to your cell phone. Please check with your mobile carrier.
For your security, SAFE Federal Credit Union will never ask for personal or account information via email, text and/or phone call. A text from 91937* will ask you to confirm or deny recent charges on your debit card that could be fraudulent. We will only ask you to reply with Y, N, or STOP as a one-time response.
If you receive a suspicious text from SAFE Federal Credit Union requesting information from you other than Y, N, or STOP, the text is fraudulent. DO NOT RESPOND; contact (803) 469-8600 to report the incident.
Keeping your contact information updated with SAFE Federal Credit Union is essential for this service to properly alert you of potential fraud. You are able to view and update your contact information through your Online Banking Account by taking the following steps:
1. Log into your Online Banking Account.
2. Click "My Settings" at the top of the screen.
3. Click “Edit” next to Contact Information.
4. Update your information.
5. Click “Save.”
In addition to text messaging, you may receive an email and/or phone call when suspicious activity is identified on your debit and credit card transactions. You may also receive an email alerting you that a fraud alert notification was sent via text message.
Should you still have questions about our automated fraud alerts, call (803) 469-8600. Our friendly, AI-driven personal assistant, SKYE can connect you with our live member service specialists Monday through Friday, 7:00 AM - 7:00 PM, and Saturday 9:00 AM - 1:00 PM, excluding Federal Holidays.