Time to Log In!
When you log in for the first time, DO NOT use your old username and password. Instead...
Use your Member Number as your username
Use the last 4 digits of your social security number as your password
Once you've logged in for the first time, you can create your new username and password. Don't know your Member Number? Contact Member Services at 1-800-763-8600, ext. 2375.
Change can be confusing. We'll answer your questions and walk you through the process. Select a section to jump to:
To log in for the first time, you'll need to use your Member Number as your username, and the last four digits of your social security number as your password.
- Why are we changing our online banking system?
Think of this as part of SAFE’s Forward Vision. The switch to our new state-of-the-art online and mobile banking platform is designed to give you to have the very best online banking experience possible. You can look forward to streamlined security, easier access, and tools that allow you to keep track of online accounts you may have at other financial institutions.
- What’s different?
Online and mobile banking will have a completely new, user-friendly design with a wide array of exciting new features, including:
- Advanced mobile banking you can access by fingerprint, facial recognition, or password.
- Easy ways to import information from online accounts you may have at other financial institutions.
- Money management tools for all your financial goals.
- When is our online and mobile banking changing?
The conversion begins at 7:00 p.m. on Thursday, January 9, and will be complete on Monday, January 13. During that time, all functions within online and mobile banking will be available except for Bill Pay, remote deposit capture, scheduling recurring transfers, and self-registration for online and mobile banking.
- If I am already enrolled in online and mobile banking, will I need to re-enroll?
You will not have to re-enroll for online and mobile banking. However, when you log in for the first time after the conversion takes place, you will need to review and accept updated Online and Mobile Banking Terms and Conditions and E-sign Act Agreement to complete enrollment. Your username will be your member number and the password will be the last four digits of your Social Security Number. Once you’re logged in, re-set your username and password for future online and mobile banking sessions. You will not have to complete this process again.
- Will I have to re-download/install a new banking app?
Yes. Your current mobile banking app is being replaced with a new, updated version. You will need to download and reinstall the app on your device. Then, just delete the old version.
- Where do I go if I need help?
Mobile Banking: Once logged in, there is a button at the bottom that says “More”. Click here and you will see two options, “Secure Support or Secure Chat”.
Online Banking: Once logged in, you should see a tab at the top right-hand side that says “Support”. Click there.
- Will my username and password still work?
You’ll be prompted to set a new username and password when you log into the new online and mobile banking platform for the first time. You can use the same username and password if the new criteria is met and the username hasn’t been taken by another user.
Username & Password Criteria
- 6 – 20 characters; at least one letter
- Cannot be all numbers
- Can be all letters or special characters
- Can contain numbers, letters, and the following special characters: @$*_-=!~
- 8 – 32 characters; must contain characters from at least 2 of the following categories:
- any special characters
- Cannot contain username
- Cannot contain any whitespace
- Case sensitive; by default, does not expire; can be reused
- Will I need to select my security questions again?
No. The new online and mobile banking platform doesn’t require the use of security questions. There are other ways we will verify your identity.
- Will I need to select a new image for my online banking credentials?
No. This new and innovative online and mobile banking system does not require that image to be selected.
- Will I be able to reset my password on my own?
Yes. This new online and mobile banking platform allows you to reset your password without the help of a SAFE Federal Credit Union Employee.
- How do I change my password?
For Mobile Banking: Find the “More” button, locate the “Settings” button, go to “My Settings”, and scroll down until you see the option to change your password.
For Online Desktop Banking: Find the “My Settings” option and scroll down until you see the option to change your password.
- What happens if I type my password incorrectly?
Mobile Banking: An error message will appear that says, “Sorry, please enter valid login credentials”.
Online Desktop Banking: An error message will appear in red that says “The username and/or password you entered does not match our records. Try again.” You have five attempts to type in the correct password until locking yourself out. Don’t worry if you lock yourself out. You can opt for a phone call or a text message to receive a code to obtain a new password.
- What happens if I forget my password?
Mobile Banking: If you lock yourself out of the account or forget the password, you can reset the password yourself and obtain access to a new password. Select “Forgot Login” which will take you to another screen where you will enter your phone number and username. Your phone number must already be added to your account for the password to be sent.
Online Banking: If you lock yourself out of the account or forget the password, you can reset the password yourself and obtain access to a new password. Select the “I can’t access my account” tab which you take you to another screen where you enter your phone number and username. Your phone number must already be added to your account for the password to be sent. You’ll have three opportunities to reset your password before the profile is locked for your protection.
- Will there be a difference in how I can access my account information?
No. You will access your account information in the same manner as before. You will, however, now have a more personalized and customizable view of your information.
- Will my account number(s) change?
No. The move to our new online and mobile banking platform will not affect your account numbers or any other personal information.
- Will all my accounts still appear on the homepage of online banking?
Yes. The look will be a little different, but all your accounts will appear on the homepage once logged in.
- How do I view my account balances?
Both Mobile Banking and Online Banking: Once you log into your account, the homepage will automatically default to your balances.
- Will I still be able to deposit checks remotely through the Mobile App?
Yes. Mobile remote deposit capture will still be integrated into the mobile app. You will not have to download an additional mobile app to conduct remote deposits.
- How can I make a loan payment?
Mobile Banking: Select the transfer option at the bottom of the screen, select the account you’re transferring from, the account you’re transferring to (the loan) and select a dollar amount. Click transfer and the transfer will then be complete. There is also an option to schedule the loan payment.
Online Banking: Select the transfer option located between accounts and settings. Select the account you’re transferring from and the account you’re transferring to (the loan). It also gives you the option to set up a transfer date and make it a recurring transfer if you want to do so.
- Are there new fees associated with the changes?
As always, Online and Mobile Banking are free benefits of membership. There will be new optional services added to our digital banking channels that will have a per-use fee. Refer to the current version of the Fee Schedule for more details.
- Will my bill pay information convert with the new online and mobile banking?
Yes. All of your current Bill Pay information including payee information will convert. You will not have to import this information again or worry about recurring or scheduled payments not processing due to the conversion.
- Will the accounts I have that are set up for automatic transfer convert to the new online banking system?
Example: A transfer from checking account to savings account each payday.
Yes. That information will carry over to the new platform so you will not have to add those accounts again. However, we encourage all members with scheduled transfers to check and make sure there are no issues.
- What information will convert over?
The past twenty-four months of your online banking transaction history will be available.
For Bill Pay, your payees, payments, and history will convert as well. Also, any eBills you may have will convert along with any future-dated or recurring transfers.
- I am experiencing difficulty with Bill Pay. My payees are not showing in the new digital banking platform.
If you are a previous Bill Pay user, and cannot access your payees in the digital platform, please contact our Member Service Center immediately.
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