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The Unpaid Toll Text Scam

Blog Post
2 min read
hand holding phone with a text message screen

Scam text messages demanding money for an unpaid toll have been showing up on phones across the country. They’re convincing enough that many people are clicking before they stop to think.

The message usually claims you have an overdue toll balance and need to pay immediately to avoid late fees or penalties. It may even look like it’s from a familiar toll program like SunPass, EZDriveMA, DriveEzMD, or another legitimate toll agency. The fraudster's goal is to get your personal information, credit card number, or even your banking credentials.

How does the unpaid toll scam work?

The text includes a link that takes you to a website designed to look official. Once you’re there, you’re asked to enter payment information or other personal details. In some cases, scammers even ask you to reply with “Y” before clicking the link (a trick that can bypass some of your phone’s built-in security features).

How can you tell if the text message is fake?

Scam texts often have a few things in common:

  • They show up out of the blue, even if you haven’t traveled on a toll road.
  • They create a sense of urgency by threatening late fees or additional penalties.
  • They include suspicious links that don’t match an official toll agency website.
  • They may contain awkward wording, grammar mistakes, or spelling errors.

What should you do if you get a scam text?

If you get one of these messages, don’t click the link or reply even if it says to text “STOP.” Instead:

  • Delete the message.
  • If you’re concerned you may actually owe a toll, go directly to the toll agency’s official website or call its customer service number yourself.
  • Report scam texts to the FBI’s Internet Crime Complaint Center.
  • If you accidentally entered payment or personal information, contact your financial institution right away so they can help protect your accounts.

Legitimate toll agencies do not text you asking for immediate payment through a link. If you ever receive a message like this, take a moment to verify it before taking any action. Scammers count on catching people when they’re busy or distracted. A few extra seconds to double-check could protect your money and your identity.

If you think you've been a victim of a scam, call SAFE right away at 803-469-8600. We can take immediate steps to help protect your account. And, for more information and tips for protecting yourself from financial fraud, visit our SAFE Aware webpage.

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